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Great HR Phone Screen Question: What Skills In A Team Member Would Best Complement The Candidate?

Asking about what would complement someone best — what a nice and effective way to discuss someone’s less strong areas.

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Search Engines From The Engineering Perspective: Notes on MSN’s migration from API v4 to v 5.1

Our thanks to the MSN engineers for the many calls and emails clarifying the V5.1 API docs. These are places we hit snags.

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RSS Is About Content, Not Presentation

RSS is about content, not presentation.

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Social Networking Is Not A Business — But It Might Be Soon

“In social networks, on the other hand, users show up to find friends; ads are, at best, irrelevant to that goal.” Byran Urstadt, Tech Review

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Rising Gas Prices and Your Marketing Message: Can Fear Persuade?

Some thoughts on a recent Shop.org thread: should online retailers pitch their channel as a money-saving response to that increasingly costly drive to the mall?

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PPC Bid Management: Requirement #3, The Feedback Loop

Part 3 of a 10 part series on the attributes of top-tier bid management systems. Today we focus on the power of feeding post-sale information into your bidding system.

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Selling Via Content: What’s Your Opinion of Dell Lounge?

Dell’s direct marketing has always been impressive, but this recent full page branding ad in the New Yorker left me befuddled.

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Times They Are A’ Changing: Larry Joseloff On Affiliate Marketing

It is an important time for the affiliate industry: alot of retailers are starting to question where affiliate marketing fits in their world. — Larry Joseloff, Shop.org

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June 2008 Google, Yahoo, Microsoft Paid Search Market Share

Looking at our agency’s client base in aggregate, last month Google received 79% of our clients’ ad dollars. Yahoo received 17%. Microsoft received 5%.

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Happy July 4th

Softball, mysql, and Bush.

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The Perils Of Computer-Generated PPC Keyword Lists

George Michie wrote a solid SEL post on the perils of overly-automated keyword generating systems.

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Tips for Selling High-Ticket Items via Paid Search in Today’s Tough Economy

Mia Brennan, a Senior Analyst at RKG, shares research on the impact of today’s turbulent economy on PPC campaigns for her clients.

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“Yang” Befuddled By Google’s Lack Of Transparency

“But one thing that struck me is that I just found out today that the way AdSense works is we don’t actually know how much of a cut we’re getting. We just take their ads and run them on our site and they send us a check at the end of the month, and we trust them to give us a fair amount of whatever they were paid, though there’s no actual way to determine what a fair amount might be.” - FJY

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New Video: Save Time On Your PPC Projects Using RKGDuck

Here’s a new RKGDuck video showing how in a couple minutes you can write a powerful filter to assist with cleaning up keyword lists.

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YAPC 2008

For the third year, we’re proud to have sponsored the annual North American Perl conference, a great geek conference which occurred last week in Chicago.

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Paid Search Wisdom Distilled From Email “Hot Stock Tip” Spam

Keywords, bids, and matchtypes — those are the big levers of paid search. To get your PPC programs generating maximum profit, focus there first.

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Yahoo Serving Google Ads? Advertisers take note!

Last week Google and Yahoo announced an agreement by which Yahoo would be allowed to selectively serve Google ads along side search results on Yahoo.com and Yahoo’s partner sites, and take advantage of Google’s Content ad platform as well.

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Customer Type Matchback Analysis & Lifetime Value

Measuring new customer acquisitions and lifetime value calculations applies not only to traditional marketing, but paid search too.

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Bid Management in 2008: Requirement #2

The second of a ten part series on what is required of top tier bid management platforms in 2008.

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IRCE Affiliate Rant: Did I go too far?

I raised a great many hackles at IRCE in Chicago on Monday 6/9 pointing out some of the important issues associated with Affiliate Marketing. Did I go too far? Yes and No.

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Tune Your Site Search to Sell: June Multichannel Merchant Column

Site search is a conversation, a chance to listen to your customer and respond. Tune it up, and it has the potential to be one of the most ROI-positive investments you’ll make in your site. Is your site search providing maximum return?

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May 08 Paid Search Share Steady, Google At 81%

May 2008 search engine share results aggregated across RKG clients: steady, no big change. Google at 81%.

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Money Can’t Buy You Love, Redux

Microsoft to pay HP to make Live the default search engine in IE on new HP machines. Meanwhile, Ffox adoption continues to grow.

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Fast Pages, Tested to Perfection: Marissa Mayer at Google I/O

Ever wondered how Google decides questions ranging from how many results to serve on a page, to the amount of whitespace with which to pad the logo and the most effective color with which to tint the sponsored link box at the top of the page?

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Fred Reichheld Discusses the Importance of Customer Loyalty to Business Growth

“The only way to grow your business long-term is through this process of turning your customers into your sales force.”
- Fred Reichheld

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  • Mark Pilipczuk: I'll also take that question as well. I was recently pinged for a reference check and got the standard "weaknesses" question. This...
  • Jason Hull: Ironically, the TSA just complained in their blog that they were not able to get their visitors to comment. I recommended that they...
  • Chance: Jott is free for now...but how will they charge in the future? If you "got in" when it was free, will they start charging you or will it...
  • Rachel Harper: Dear Mr. Ullman, I worked for JCpenney for almost 18 years. In the past servely months they deceied to change my job disription....
  • Harry Joiner: GREAT question. Very thought provoking. I shall steal this.
  • IM: The presentation is just amazing!
  • Alan Rimm-Kaufman: Thanks for the thoughtful comment, Mark. Do feel free to drop off some of those free video soda machines at our offices any time...
  • Pay Per Click Journal: Honestly we never thought that social networking ads really worked - that is until we saw recent data. We are surprised but...
  • Mark Pilipczuk: Excellent article and definitely worth the time to read. A few other tidbits caught my eye: * There are 150 people working on...
  • Jeff Cornejo: Maybe the business is not in the social network, but in the services that spring up around the social network...which get acquired....
  • Tad Miller: Larry, I blogged about this a few weeks ago and the press I found from E-commerce people all seemed to indicate that the gas prices...
  • Matthew: Why not use Joomla? I mean its a CMS... Wordpress really isnt its more for blogging and even Joomla can do that.
  • Truck Accessories: I sincerely hope that not too much marketing effort goes into playing on the fears surrounding this energy crisis. Not only is...
  • mike: I work for a small software company in Colorado and we're going the solar route after hearing about Google. It's a fantastic idea and I'm...
  • Matthew: When we paid for ads, we only noticed about a 10% increase in traffic from them which almost broke even

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